You can buy support in 2 ways - either pay as you go or as a dMacSupport club member. Pay as you go customers can expect a response within 7 days and will pay £20 for an email response or the first 20 mins of a phone query and £1 per minute thereafter. Call-outs are usually within 14 days and cost £60 per hour (min 2 hrs) + travel costs.

dMacSupport club members can expect a first response within 24hrs and unlimited telephone and email support is included in the monthly subscription charge of £30* payable by standing order. Emergency visits are prioritised – usually within 7 days.
*Corporate rates per operator

Benefits: • Unlimited email and telephone support....... • 50% off call-outs....... • Annual 1hr Health Check Visit

Travelling Expenses Free in the Leamington Spa area. £50 per day to London and the South

Exceptions We only support customers who have an internet connection. We only support Macs with a CD ROM drive, USB ports and Ethernet (generally post 1998).

Support is offered primarily by email. If you can't find the answer to your problem in our help area, email us. You can be specific about your problem and gives us time to write a carefully considered reply of which you will have a record. Phone if you have to phone but please bear in mind that it will cost more. On-site calls are a last resort and are naturally costly.